GREYWOLF

A managed service provider is the IT department you would build yourself if you had the resources to do it. Simply put, we are a Virtual IT Department for hire. The reality is, very few businesses – and virtually no small- and medium-sized businesses – have the resources and expertise to create a world-class IT department. That’s why we exist.

There are advantages to having a technical resource in-house who has expertise with your line-of-business applications. At Greywolf, we strive to understand your business. We are effective because we have experts with breadth and depth, tools, processes, standards, and focus very few SMBs could match. Our job is to deliver the stable, reliable IT that allows your entire organization – including your technical specialist(s) – to be more productive and effective.

Client onboarding begins the moment the Sales Agreement and payment are received. Every new client is onboarded via a standardized plan that includes:

• Installation of management, backup & security tools
• Setup and testing of backup
• Network assessment
• Cleanup of the network environment
• Configuration of client equipment to align with Greywolf IT Services standards and best practices (addressing any concerns or recommendations from the network assessment)
• Documentation of all aspects of the client environment in our documentation system (includes architectural diagram)
• Implementation timeline of approximately 2 weeks, depending on client size and environment complexity
• Follow-up 3 weeks following onboarding to resolve any issues, check-in with key contacts

Conducting a network assessment enables us to gauge the current status of your technology. We examine more than two dozen technical and operational aspects and capture risks, issues, and concerns with each element of your environment. Think of it like an x-ray. It will show all of your breaks, hairline fractures, bruises, and vulnerabilities. That gives you an understanding of your IT health and allows us to talk with you about where you are and where you should be.

Once completed, you will receive three deliverables: a system overview, a risk report (bomb report), and a detailed discovery document. 

The normal support hours are 8 am-5 pm central standard time. After-hours support is available at an additional cost and upon availability. We have engineers available 24/7/365 for emergencies.

Yes, hardware purchasing and support are aspects clients love the most about working with us. With our Greywolf Pro Pack, we offer hardware warranty support for all new PC, firewalls, switches, and other equipment you purchase through us. Every piece of hardware we sell is top of the line with extended industry-standard warranties.

Our support includes connectivity support to local and network printers, as well as compatibility and driver issues. We do not configure, install, and set up new printers for customers.

The majority of our work can be done remotely, however, we come to your office for prescheduled onsite maintenance, projects, emergency response, strategic advisory meetings, and any other client meetings. 

(Available if within on-site support range within the Greater Milwaukee & Southeast Wisconsin area)